Refund Policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.

At BlueRack we care about your privacy and believe in transparency. That’s why we are committed to being upfront about our privacy practices. We only collect personal information necessary to deliver our services and we handle it carefully and sensibly.


This Policy explains our privacy practices for bluerack.net (we’ll refer to it as the “Site") and our other services provided by BlueRack Hosting. (“BlueRack Hosting," together with “we," “us," and “our"). We'll refer to the Site and our other services as the “Services." This Privacy Policy describes why and how we collect and use the personal information of our customers and website visitors. It also describes your options to choose how we use your personal data and how to contact us with any concerns and requests in relation to that.


If you have any questions, comments or concerns about any aspect of our Privacy Policy, please contact us using the details set out in the “Further questions and contacts" section at the end of this Privacy Policy.




STANDARD REFUND TERMS

Products purchased from BlueRack may be refunded only if canceled within 30 days of the date of the transaction.


  • “Date of the transaction,” for the purpose of this Refund Policy, means the date of purchase of any product or service, which includes the date any renewal is processed by BlueRack in accordance with the terms and conditions of the applicable product or service agreement (Terms of Use). You may cancel a product at any time, but a refund will only be issued if cancellation is requested within the refund timeframe specified for the applicable product, if available at all. Note: Some products have different policies or requirements for a refund associated with them, including some products that are not eligible for a refund under any circumstance. Please see below for refund terms applicable to such products:

PRODUCTS AVAILABLE FOR REFUND UNDER STANDARD TERMS

  • Shared Hosting (all plans)

  • Cloud Hosting (all plans)

  • Reseller Hosting (all plans)

  • Master Reseller Hosting (all plans)

  • Priority Support

  • SSL Certificates

    • PRODUCTS NOT AVAILABLE FOR REFUNDS

    • Redemption Fees

    • Domain Name Registratiobs

    • Domain Name Renewals

    • Domain Name Transfers (if the transfer is successful)

    • Privacy Protection

    Any products or services that were suspended, canceled, or terminated due to the abusive usage of the products, services, or any other violation of the Terms and Conditions are not eligible for a refund.


    The purpose of the refund is for customers to try and understand whether the services provided by BlueRack suit their needs. In any way, BlueRack will not tolerate abusive usage of refunds (i.e., refunding the same services multiple times and (or) repetitively purchasing and asking for a refund for services purchased in bulk, etc.). BlueRack remains a right to unilaterally decline the request for a refund if any of the signs related to the abusage of the refunds occur.


    CHARGEBACKS

    If at any time, we record a decline, chargeback, reversal, payment dispute, risk of payment fraud or other rejection of a charge of any payable fees on your BlueRack account (“Chargeback”), this will be considered as a breach of your payment obligations hereunder, therefore you agree that BlueRack may pursue all available lawful remedies in order to obtain payment, including but not limited to, immediate termination, without notice to you, of your BlueRack account and any domain names or BlueRack services registered or renewed on your behalf (“Services”). In addition, this will also result in disabling the option to checkout with a credit card for your BlueRack account to limit the risk of payment fraud.


    In the event a Chargeback is performed, your BlueRack account may be blocked without the option to re-purchase or re-use it, and any data contained in such a BlueRack account, including any certain content, features, or capacity of your BlueRack account may be subject to cancellation and loss of data.


    Your use of the BlueRack Services and the ability to checkout using credit card will not resume until you:


    1. * verify the payment method used for the disputed transaction, either by providing:

    2. * proof of the payment; or

    3. * a simple censored photo of the credit card, with uncovered first 6 (six) and last 4 (four) digits.

    4. * pay any applicable fees in full, including any fees and expenses incurred by BlueRack and/or any third party services for each Chargeback received (including fees for BlueRack Services provided prior to the Chargeback, handling and processing charges and fees incurred by the payment processor).

    Cases related to criminal fraud chargebacks or obvious payment fraud (i.e. cases where compromised credit card details were used to make purchases) will result in permanent service termination without any option to recover.


    If you have any questions or concerns regarding a payment made to BlueRack, we encourage you to first contact our Customer Support team before filing a Chargeback or reversal of payment, in order to prevent the BlueRack Services from being canceled and your BlueRack account being blocked, and to avoid the filing of an unwarranted or erroneous Chargeback, which may result in your being liable for its applicable fees, in addition to re-payment of all the fees applicable to the BlueRack Services purchased (and charged-back) by you.


    We reserve our right to dispute any Chargeback received, including by providing the relevant credit card company or financial institution with any information and documentation proving that the User responsible for such Chargeback did in fact authorize the transaction and make use of the Services rendered thereafter.