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Frequently Asked Questions

How quickly can I expect a response?

Our dedicated support team works around the clock to ensure your queries are addressed promptly. If you reach out via our ticketing system or WhatsApp, you can typically expect a response within 15 to 30 minutes. For immediate assistance during standard business hours, our live chat and phone support are the fastest ways to get in touch with our hosting experts.

Do you provide technical assistance for website migrations?

Yes, absolutely! We understand that moving a website can be stressful. That is why our technical support team offers free, seamless website migrations for all new customers. Whether you are moving a WordPress blog or a complex VPS setup, our experts will handle the entire transfer process for you with zero downtime. Just open a support ticket after signing up, and we will take care of the rest.

What information should I include in my support ticket?

To help us resolve your issue as quickly as possible, please provide detailed information when submitting a ticket. Include your primary domain name, any specific error messages you are seeing, the steps to reproduce the problem, and screenshots if applicable. The more context you provide our engineers, the faster we can diagnose and resolve the technical issue.

Is there a difference between billing and technical support hours?

While our technical engineers are available 24/7/365 to ensure your servers remain online and secure, our billing and sales departments operate during standard Indian Standard Time (IST) business hours. If you have an urgent technical issue, you will always be able to reach a server administrator, regardless of the time of day or night.

Technical WhatsApp & Chat Support

Our support chat is powered by a team of highly trained professionals who provide personalised, human-driven assistance. We believe real people understand your needs best. Simply log in to your client area to receive expert technical support from our dedicated team.

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